Renova (“Renova”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have. It applies to our website, our quote and contact forms, and the renovation, restoration, repair, locksmith, doors and windows, interior remodeling, and emergency services we provide across the Greater Toronto Area (GTA) and surrounding regions.
We handle personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.
1. Who We Are
Renova is a building and renovation services company serving residential, commercial, and condominium clients.
- Business name: Renova Property Care INC
- Service area: Greater Toronto Area (GTA) & surrounding regions
- Email: service@renovacare.ca
- Phone: +1 365 767 5858
- Mailing/office address: 3404 Charmaine Heights, Mississauga. On. L5A 3C1
If you have any questions about this policy or your personal information, you can contact us using the details above.
2. Information We Collect
We only collect personal information that we need to respond to you and deliver our services. This may include:
Information you give us directly:
- Name
- Email address
- Phone number
- Property type (residential, commercial, condominium, heritage/historic)
- Service of interest (renovation, restoration, emergency, locksmith, doors & windows)
- Property address and access details (when you book a site visit or job)
- Details about your project that you choose to share with us
- Any other information you include in a message, quote request, or email
Information collected automatically when you visit our website:
- IP address and approximate location
- Browser type and device information
- Pages viewed and time spent on the site
- Referring website
- Cookies and similar technologies (see Section 7)
We do not intentionally collect sensitive information, and we ask that you do not send us payment card numbers or other sensitive details through our website forms or by email.
3. How We Use Your Information
We use your personal information to:
- Respond to your inquiries, quote requests, and messages
- Prepare estimates and schedule site visits
- Plan, perform, and follow up on the services you request
- Communicate with you about your project, including emergency calls
- Send you invoices and handle payments
- Send you updates, field notes, or our newsletter only if you have asked to receive them
- Improve our website and services
- Keep records and meet our legal, tax, and regulatory obligations
We will not use your information for purposes unrelated to those listed above without your consent, unless permitted or required by law.
4. Consent
By submitting a form, emailing us, or requesting our services, you consent to the collection and use of your personal information as described in this policy. You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us. Withdrawing consent may mean we can no longer provide certain services to you.
5. Email and Electronic Messages (CASL)
We comply with Canada’s Anti-Spam Legislation (CASL). We will only send you commercial electronic messages (such as newsletters or promotions) where we have your consent or are otherwise permitted by law. Every commercial email we send will identify us and include an easy way to unsubscribe. If you unsubscribe, we may still contact you about an active project or an emergency related to your property.
6. Sharing Your Information
We do not sell, rent, or trade your personal information. We may share it only in these limited cases:
- Service providers and subcontractors who help us deliver our work (for example, specialized tradespeople, scheduling tools, or our website host), and who are required to protect your information.
- Payment and accounting providers to process invoices and payments.
- Legal and regulatory authorities when required by law, court order, or to protect our legal rights.
- In the event of a business sale or reorganization, where information may be transferred as part of the transaction, subject to appropriate protections.
Some of our service providers (for example, website or email tools) may store data on servers located outside of Canada. Where this happens, your information may be subject to the laws of those countries. We take reasonable steps to ensure it remains protected.
7. Cookies and Tracking
Our website may use cookies and similar technologies to help the site function, remember your preferences, and understand how visitors use the site. You can control or disable cookies through your browser settings, though some parts of the site may not work properly if you do.
8. How We Protect Your Information
We use reasonable physical, technical, and organizational safeguards to protect your personal information against loss, theft, and unauthorized access, use, or disclosure. However, no method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
9. How Long We Keep Your Information
We keep your personal information only as long as needed for the purposes described in this policy, or as required to meet legal, tax, accounting, and warranty obligations. When it is no longer needed, we securely delete or anonymize it.
10. Your Rights
Subject to applicable law, you have the right to:
- Ask what personal information we hold about you
- Request access to that information
- Ask us to correct inaccurate or incomplete information
- Withdraw your consent (subject to legal or contractual limits)
- Ask questions or make a complaint about how we handle your information
To make a request, contact us using the details in Section 1. We will respond within the timeframes required by law. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca.
11. Third-Party Links
Our website may contain links to other websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read their privacy policies.
12. Children’s Privacy
Our services and website are not directed to children, and we do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us so we can remove it.
13. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top shows when it was last revised. Significant changes will be posted on this page, and your continued use of our website or services means you accept the updated policy.
14. Contact Us
If you have questions, concerns, or requests about your privacy or this policy, please contact:
Renova Property Care INC
Email: service@renovacare.ca
Phone: +1 365 767 5858
Address: 3404 Charmaine Heights, Mississauga. On. L5A 3C1
Privacy Policy
We respect your privacy and are committed to protecting your personal information.
1. Information We Collect
We may collect name, email, phone number, and other details when you use our website.
2. How We Use Information
We use your information to improve our services and respond to inquiries.
3. Cookies
We use cookies to enhance user experience and track website performance.
4. Data Protection
We ensure your data is stored securely and not shared with third parties without consent.
5. Contact Us
If you have any questions, contact us at: info@yourdomain.com